Frequently Asked Questions

General

Food industry buyers and suppliers at any point along the supply chain.

foodcircle's software is free!

Any costs for our logistics or financing services are quoted explicitly in the offer for any given enquiry.

Yes, foodcircle is organica certified by ABCert (DE-OKO-006). Click on the BIO logo in our footer to download the certificate.

Your data is your data—we will never share it with third parties! This means that whether it's the price or any other information that you may add or exchange with your suppliers via foodcircle's platform is not accessible by any other marketplace participant. Ever.

Orders

Email us anytime: sales@foodcircle.com. You're welcome to schedule a call or meet with us in our office (we make excellent Italian coffee).

If you do not wish to place your order using the online forms on our website, we are always happy to take your order via email (sales@foodcircle.com) or phone (+49 15214124676).

Visit our Enquiry Page to request a quote anytime! You can also go to the product description page of your choosing, select a product variant and request a quote for any of the products in our catalogue. Please try and be as detailed as possible when submitting your enquiry. The more information you provide us with from the start, the faster it will be to find you the right supplier and make an offer that fulfils your needs.

Yes, please specify when you want the goods to be delivered whilst placing your order. If you log in to your account, you can also note your preferences in your dashboard. Please note that the exact delivery date depends on the suppliers' availability. We can ship orders as soon as the goods are available for pickup from the supplier.

To track the status of your order, simply log in to your account and view the order in your digital dashboard. We will also keep you informed about the status of your order via email.

We work closely with a trusted network of certified organic suppliers. We vet our suppliers and ensure that they are compliant with all industry standards. All certificates are available for download once you've placed your order. If you would like to assess the quality of our products before placing an order, please inquire about express sample delivery at: sales@foodcircle.com. We verify our suppliers before they can close a deal. Samples and additional lab testing by third party providers are available upon request.

Our network of suppliers is organic certified. You can, however, add your own (i.e. organic/non-organic suppliers) to your dashboard, order directly from them, and still make use of our logistics and financing services.

We are here to help! If you encounter any issues with your order, please email: ops@foodcircle.com. Please remember to include your order number in your email so we can process your request!

Our website allows you to download product specifications for all our products. Depending on the product, all batch-specific certificates will be available directly in your order dashboard after you place your order.

Simply go to our Discovery Page and submit a request. Our Sales Team will take care of finding a supplier that matches your needs!

No, we are a digital service provider. We do, however, give you access to some of the world's top suppliers. Hence, our suppliers are ingredient producers, whilst we provide them with the platform.

We do this for you; we provide you the price that reflects the quality you are looking for.

Yes, and this is entirely up to you. By clicking on "Order Ingredient" in your digital dashboard, you can re-order products at the same terms from the same supplier anytime. If, however, you would like to change suppliers, simply submit a new enquiry for the product, and we will initiate a new quote comparison on your behalf. You can also leave a comment in the comments section of the enquiry stating which supplier(s) you do not want to receive quotes from.

Financing

Based on the information you provide, we run a quick credit check with our trusted insurance and financing partners. Once a credit limit is set, you are free to utilise our financing solutions.

The financing landscape is highly complex with many steps and actors involved. Thanks to our digital integrations, we are able to streamline credit checks via our trusted partners and offer you unbeatable payment terms. Furthermore, we have developed a unique insurance solution specifically tailored to F&B companies together with our partners.

Logistics

When you place an enquiry, we reach out to multiple logistics partners via our digital order system, compare their prices and services, and offer you the best quote based on your needs.

When working directly with your own suppliers, you are free to select the INCOTERMS. foodcircle is also happy to provide you with this service to help you save time and money. Please visit our Logistics page for more information. If needed, you can also request logistics service price comparisons.

You are in the driver seat when it comes to your orders, meaning that you can always decide if you want us to handle your logistics for you. Please head to our Logistics page to learn more about the services we offer

Absolutely! We simply offer logistics solutions to help reduce your workload and allow you to secure the most competitive prices.

This depends on the location and availability of the supplier as well as your location. With your suppliers, our digital tools generally speed up these process by at least 30%. When you order from our suppliers, the average lead time is 3 - 4 days. That being said, we work hard to accommodate our customers' individual needs and deliver products based on the delivery date/timeframe you request in the enquiry form. On rare occasions, we've even managed to deliver products in under 24 hours!